Terms and Conditions
- Read carefully! –
PAYMENT
We currently have three available options. You can make the payment via Paypal, Bank Transfer or directly by credit card.
If you choose to pay by Bank Transfer, please send us an email at rinaeres@yahoo.com and you will be sent the details concerning the transaction.
Upon receiving your payment we will send you your order.
Please be aware that you are responsible for any possible extra costs calculated by your bank. This is not under our control, so if you are unsure make some inquiries.
SHIPPING
There is no need to worry about waiting. All our products are in stock, therefore we ship within the next 2 work days after the payment has been received. We ship all over the world.
Please let us know via email if you need your purchase expedited and we will do our best to get it to you within your timeframe (extra postage costs will apply to express orders). The shipping cost is calculated depending on destination country.
Customs and duty shipments outside the European Union may be subject to import duty/tax or customs clearance charges, which may be applied once a shipment reaches your country. We have no control over additional customs charges and as such, these charges are to be paid by the purchaser.
If items damaged in transit we’ll replace them after visual confirmation that your fish arrived broken.
RETURNS/EXCHANGES
Fish4Wish aims to offer you the best user experience. If, for any reason, you are not fully satisfied with the order, you can return the item(s) within 7 days for a full refund. To start the process, email us at rinaeres@yahoo.com.
All returns must be undamaged. We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit towards us.
Shipping and handling charges are non-refundable since they are not charged by Fish4Wish.
ORDER/CANCELLATION
If you wish to cancel your order, please notify us by email as soon as possible after placing your order, preferably within 24 hours. If your order has been already dispatched to you, you may return goods you have ordered for full refund within 7 days from receiving your parcel.
Shipping and handling charges are non-refundable.
WHOLESALE
Interested in stocking and selling Fish4Wish products or a franchising opportunity? So are we. We would be delighted to hear from you and arrange a deal which would satisfy both sides, as we offer wholesale prices for orders over 50 pieces. If possible, please include a link and some information about the platform through which you would like to resell the items… That would be much appreciated.
To start the process contact us at rinaeres@yahoo.com.
GDPR
- PRIVACY POLICY/ EU GENERAL DATA PROTECTION REGULATION (GDPR) COMPLIANCE STATEMENT
We are committed to protecting and respecting your privacy and this Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be handled and hereby also confirms our compliance with the EU General Data Protection Regulation (GDPR), in force from 25 May 2018.
The GDPR provides a set of rights and protections for EU citizens in terms of the data that individuals and organizations hold about them, and the responsibilities of those organizations on what data they can hold, how they can process and use that data, and how individuals can access or request changes to or deletion of the data held about them.
In this Privacy Policy/Statement of Compliance we will lay out what data we hold, for what purposes, our legal obligations which cannot be breached without your consent and your rights regarding this data. The owner Katarina Ereš agrees to all points of the Policy/Statement and is aware of its implications and your rights.
Please be aware that we are not responsible for the privacy practices of any third parties.
- WHAT INFORMATION WE MAY COLLECT AND HOLD AND FOR WHAT PURPOSE
We may collect the following information from our customers (be they private person or a legal entity or business)
1. E-mail address
– Email addresses of people who have emailed us directly or through the web shop and to whom we have replied – automatically saved in mail server software
– E-mail addresses we were referred to with direct permission to contact them
-Individuals who have used the online form to opt in to receive news from Fish4Wish and have willingly chosen to be notified (This data comprises Email Address, First Name and Family Name )
– Explicitly given email addresses
*** To be able to maintain the relationship, for the purposes of sending orders or invoices, notifications about order statuses, activities and current offers, and occasional updates and marketing
2. First/Last Name
– Gained through direct e-mail contact, via the web shop, contacted via inbox on Facebook or Instagram
-Be it a private person or a person (owner, employee, outside associate) representing or speaking on behalf of a brand, organization, specific department within the business that deals in marketing, acquisition of new products, content management, accounting…
*** In order to be able to personalize the communication
3. Company name and VAT number
-Gained through direct communication
*** To be able to issue an invoice
4. Address (private and/or business location)
– Only explicitly given for finalized orders
***For delivery purposes
5. Log of order history
– For all previous customers
*** In order to be able to keep track of the preferences of our clients, customize the experience and judge the interest in a potential new product (marketing purposes) and speed up repetitive orders
6. Method of payment and associated information
– For all previous customers
***Necessary to complete the transaction
- ALL YOUR DATA IS STORED OFFLINE IN A SPREADSHEET FORMAT AND IS USED:
– To communicate with you regarding order status, provide information and ask for relevant information to complete the order;
– To operate and improve our products and services;
– To develop, improve, and protect the products;
– For market research;
– To improve customer service;
– To personalize user experience;
– To run a promotion, contest, survey or other related feature;
!!! Your data is not disclosed, sold, leased rented or otherwise discloses to any third party and is used exclusively for the mentioned purposes, excluding the cases below:
-To public authorities, such as law enforcement, if we are legally required to do so or if we need to protect our rights;
– To our subsidiaries and affiliates; or a subsequent owner, co-owner or operator of Fish4Wish in connection with a corporate merger, consolidation, restructuring, or the sale of substantially all of our stock and/or assets or other corporate reorganization
- INDIVIDUALS’ RIGHTS
We acknowledge the rights of an individual as specified in the GDPR and will make best efforts to respond to any requests from individuals in association with these rights within the one month timescale required by GDPR. Rights recognized:
– The right to be informed about what personal data we hold about you
– The right of access
– The right to rectification – you can have incomplete, incorrect, outdated, or unnecessary personal data corrected, deleted, or updated
– The right to erasure “right to be forgotten” -right to opt out of receiving electronic direct marketing and be completely erased from the data base. Rare electronic direct marketing communications that you may receive will give you an option of not receiving such communications from us in the future
– The right to restrict processing
– The right to data portability
– The right to object
– The right not to be subject to automated decision-making including profiling
- OUR LEGAL BASIS FOR COLLECTING YOUR DATA
Data is collected and processed under the legal basis of ‘Legitimate Interests’ via the three-part test:
Identify a legitimate interest:
By signing up for a newsletter or expressing interest in our product via any communication channel or social network in use, by purchasing a product, individuals have expressed a legitimate interest in our work
Show that the processing is necessary to achieve it:
Since we do business internationally, communication via email is absolutely fundamental to the operation of Fish4Wish
Balance it against the individual’s interests, rights and freedoms:
The individual has the absolute right to request complete deletion of their data at any time and will be removed from data base immediately
- PROTECTION AND DATA BREACHES
Data is used in a way which has minimal privacy impact and only that necessary for the operations stated is collected. Reasonable steps are taken to prevent data breaches, including the use of secure servers and strong password protection of devices and online accounts. We recognize the need to notify the superimposed structures in case of data breach.